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Author Topic: Unable to shutdown the computer properly.  (Read 408 times)

cprkshs

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Unable to shutdown the computer properly.
« on: July 10, 2015, 11:07:49 AM »
Hi guys!

I am suffering from a critical problem that my computer is not shutting down properly. While I press the shutdown button, the process icon runs forever but shuts down the PC properly.

In such case there is strong possibility of data lose or software corruption. Unfortunately I have no idea how to fix this problem.

I have tried enumerated steps to resolve this issue but all in vain. Can anyone help me to fix this error as early as possible?

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Unable to shutdown the computer properly.
« on: July 10, 2015, 11:07:49 AM »

Harper

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Re: Unable to shutdown the computer properly.
« Reply #1 on: August 03, 2015, 05:48:49 AM »
Hi,

There are many reasons why this might happen so you might have to try to identify the cause by a process of elimination - made more difficult if the problem is intermittent.

Make sure all drivers are up to date and scan for viruses.

Ask the user to note down when it does and doesn't happen and to track whether they use any specific programs or do anything else when it does.

Close down programs from within Task Manager just before each time they shutdown and note whether the issue occurs.

See if anything untoward was logged in Event Viewer.

Try booting/shutting down from Safe Mode several times. Does the problem reoccur? If so the issue is likely to be basic hardware, OS/Driver related. If not then it's probably down to some user software.

Use Chkdsk to check the drives for damage.

Use System File Checker to restore any damaged/changed system files.

Take a look here to learn how to disable programs from starting up automatically upon boot. By disabling one of/all but one of them at a time, shutting down/rebooting a few times, you might be able to find the culprit.

Hope it helps.

Technical Questions & Answers

Re: Unable to shutdown the computer properly.
« Reply #1 on: August 03, 2015, 05:48:49 AM »

 

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