Author Topic: iTunes software is not responding.  (Read 1281 times)

madisonthomas

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iTunes software is not responding.
« on: July 15, 2015, 10:15:51 AM »
Hello buddies!

I am unable to play my media files on my Apple device because the iTunes software app is not responding properly.I don’t know what the glitch is but want to fix this issue as early as possible so that I can play my media files frequently.

I have tried some solutions according to my knowledge but not got success. Therefore, it’s my humble request to provide me perfect solution.

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iTunes software is not responding.
« on: July 15, 2015, 10:15:51 AM »

Taylor Olivia

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Re: iTunes software is not responding.
« Reply #1 on: July 31, 2015, 06:01:34 AM »
You can visit the page of Apple community.
I have provided you with a link below that will help you in resolving your issues.
https://discussions.apple.com/thread/732645?tstart=0

Sofia

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Re: iTunes software is not responding.
« Reply #2 on: July 28, 2017, 01:45:37 PM »
If iTunes is unable to contact the software update server for iPhone, iPad, or iPod

What to do if iTunes is unable to contact the software update server when you go for undating and restoring your iPhone, iPad, or iPod.
You may see and alert message that says that iTunes could not contact the software update server because you're not connected to the Internet when you use iTunes to update or restore your iPhone, iPad, or iPod. It will ask you to check your Internet connection if it is active, then tries again. Here are the steps enlisted to resolve the issue:

Restore or update your iOS device without using iTunes

To update or restore your iOS device, you have to use iTunes if in case you are locked out and forgot your password, or if your device is in recovery mode.
If that's not the case, it is possible to update or restore your iPhone without iTunes. Just follow the following steps:
•   Disconnect the iPhone, iPad, or iPod touch from your computer.
•   Turn on Wi-Fi on the device. It is advised to you that don’t connect to a personal hotspot while downloading software updates. It is advised to you that always connect to a network.
•   Go to Settings > General > Software Update to update the device.
If the above steps don’t fix the issue, head to the next solution.

First connect to the Internet and to the iTunes Store

To check your connections, open a browser on your computer and try to load a webpage. If the page gets load, then, try to connect to the iTunes Store.
•   Contact your computer administrator or Internet service provider (ISP) for help if you can't connect to the Internet. Or, try a different network or computer.
•   If you can connect to the Internet but get an error message while trying to connect to the iTunes Store, that may be because of iTunes Store errors so find solution there.
•   If you are connected to the Internet but see a blank white page while connecting to the iTunes store, figure out and remove Layered Service Provider software.
If these solutions don't fix the issue, edit or reset your hosts file.

How to edit or reset your hosts file

Your hosts file might block access to the software update server so here is the fix to edit or reset your hosts file.

If you are a Mac user

•   Before editing hosts file on a work computer, make sure to check with your computer administrator.
•   In Finder, choose Applications > Utilities > Terminal from the menu bar.
•   In the Terminal application, write the following command and press Enter to open the hosts file:
sudo nano /private/etc/hosts
•   Type your user password when prompted.
Note: When you type the password, nothing appears in the Terminal window.
•   To move through the hosts file, use the arrow keys on your keyboard.
•   Add a number sign (#) and a space character to the beginning of the line if any line includes apple.com.
•   Press Control-O to save the hosts file.
•   Press Enter when the filename prompt.
•   Press Control-X to exit.

If this doesn't fix the issue, it may be possible that your security software might be misconfigured or out-of-date. In that matter you need to resolve issues between iTunes and your security software.

If iTunes cannot recognize your iPhone, iPad, or iPod

Or iTunes doesn't recognize your iPhone, iPad, or iPod when you connect your device to your computer with a USB cable.
•   You might see an unknown error or an "0xE" error when iTunes on your computer doesn't recognize your connected device. Comply with the following steps and try to connect your device again after each step:
•   Verify that you have installed the latest version of iTunes that is compatible with your computer.
•   Make sure that you have the latest software on your Mac or Windows PC.
•   Check that your device is turned on.
•   Unlock your device and tap Trust when you see a Trust this Computer alert.
•   Except for your device, unplug all USB accessories from your computer. Try each USB port to find out if any works. Then try a different Apple USB cable.
•   Restart your iPhone, iPad, iPod, or computer.
•   Try to connect your device to another computer. Contact Apple Support, if you have the same issue on another computer.

If you use a Mac   

•   Press the Option key and hold it down, click the Apple menu, and select System Information or System Report.
•   Choose USB from the list on the left.
•   If you find your iPhone, iPad, or iPod under USB Device Tree, uninstall third-party security software. Otherwise if you don’t see, contact Apple Support.


If you use a Windows PC

To reinstall the Apple Mobile Device USB driver, follow these steps:
•   Disconnect your device from the computer.
•   Reconnect your device. Close iTunes if it opens.
•   Open the Run command by pressing the Windows and R key on your keyboard.
•   In the Run window, enter:
%ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers
•   Click OK.
•   Right-click on the usbaapl64.inf or usbaapl.inf file and select Install.


You might see other files starting with usbaapl64 or usbaapl. Make sure to install the file that ends in .inf. If you’re not sure which file to install, in the File Explorer Window, right-click a blank area and click View, then click Details for finding the correct file type. Follow the steps to install the Setup Information file:
•   Disconnect your device from your computer, and then restart your computer.
•   Reconnect your device and open iTunes.

If your device still isn't recognized

Check Device Manager to see if the Apple Mobile Device USB driver is installed. To open Device Manager, follow these steps:
•   Open the Run command by pressing the Windows and R key on your keyboard.
•   Enter devmgmt.msc, in the Run window, then click OK. It will open Device Manager.
•   Locate and expand the Universal Serial Bus controllers section.
•   Find out the Apple Mobile Device USB driver.


If you don't find the Apple Mobile Device USB Driver or you find Unknown Device:
•   Connect your device to your computer using a different USB cable.
•   Connect your device to a different computer. Contact Apple Support, if you face the same issue on another computer.

If you find the Apple Mobile Device USB driver with an error symbol:
Follow these steps:
•   Restart the Apple Mobile Device Service.
•   Check for issues with third-party security software, resolve them and then restart your computer.
•   Try to install the usbaapl64.inf or usbaapl.inf file again.




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Re: iTunes software is not responding.
« Reply #2 on: July 28, 2017, 01:45:37 PM »